Shipping Information

We normally ship Orders within 1 working day upon receipt of the order (Excluding Saturday, Sunday and Bank Holidays as we do not process or ship orders on those days). We use Royal Mail and Parcel force for shipping.

When ordering to a BFPO address it is the customer’s responsibility to make sure that the items are within the weight limits for that particular BFPO address. Orders to BFPO address may be shipped in more than 1 parcel to keep the parcel weight down. Please be aware that if an item is too heavy for the BFPO address the item is not returned to sender but disposed of by the BFPO Hub.

International Shipping

If an order is returned to us due to customer error (failure to take delivery of the order or arrange a collection/redelivery) then a re-shipping fee is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item minus our shipping costs can be provided as an alternative, but if the error is ours, the item will, of course, be re-shipped at our cost.

Cancellation

You may cancel your order at any time prior to shipping. Once shipped, we cannot cancel the order.

 

Shipping Rates

The shipping cost is based on the total weight of your order. Use the table below as a reference when calculating your shipping fees.

Shipping weight

All Syrups-0.950 kg/Bottles

All Mixes-1.2 kg/Bottles

All Whipped Foam-0.85 kg/Bottles

All Trio-1.5kg/Trio

 

United Kingdom (Mainland)

Total Order Weight	Standard Ground Shipping (per address shipped to)
Up to 2 kg	£3.99
Up to 30 kg	£6.95
Over £50	Free (UK Mainland Only) Regardless weight